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Our Refund Policy

Last Updated: December 23, 2025

At Strong Channels, we strive to ensure our customers are 100% satisfied with their streaming experience. However, because we deal with Digital Products (intangible goods) that are delivered instantly via the internet, our refund policy is much stricter than a physical retail store.

By making a purchase on https://strongchannels.com, you acknowledge that you have read, understood, and agreed to the following terms.

1. THE “TRIAL FIRST” PHILOSOPHY

We understand that IPTV is a technical service that depends on many factors: your internet speed, your ISP’s stability, and your specific device (Smart TV, Firestick, MAG Box, etc.).

This is why we offer a 24-Hour Trial for $3. The purpose of this trial is to allow you to:

  • Check our channel list and VOD library.

  • Test the streaming quality on your specific internet connection.

  • Ensure your device is 100% compatible with our servers.

Our Rule: If you choose to skip the $3 trial and purchase a full subscription (3, 6, or 12 months) immediately, you are waiving your right to a refund based on “compatibility” or “buffering” issues. We provide the trial specifically to prevent these misunderstandings.

2. STRICT “NO REFUND” CONDITIONS

Once we generate and send your IPTV credentials (M3U Link, Xtream Codes, or Portal URL) to your email or WhatsApp, the service is considered “Used.” We will NOT issue a refund in the following scenarios:

  • The “I didn’t like it” excuse: You have the trial to decide if you like the service.

  • ISP Blocking: If your Internet Service Provider (ISP) decides to block IPTV streams, this is out of our control. We recommend using a VPN Service to bypass such blocks.

  • Device Incompatibility: If your device is too old or not configured correctly. Please refer to our Setup Guides before buying.

  • Buffering/Lag: Buffering is almost always caused by the user’s internet speed or a weak Wi-Fi signal. If our servers are running fine for other users, the issue is on your end.

  • Wrong Account: If you purchased a subscription for the wrong device type (e.g., you bought a MAG subscription but you have a Firestick).

3. ELIGIBILITY FOR A REFUND

We are reasonable people. We will consider a refund ONLY under the following specific circumstances:

  1. Duplicate Purchase: If you accidentally paid for the same subscription twice.

  2. Full Server Failure: If our servers are completely offline for more than 48 consecutive hours, we will offer a pro-rated refund for the remaining time on your plan.

  3. Non-Delivery: If you paid for the service but never received your credentials in your Email or WhatsApp within 24 hours (and you have checked your Spam folder).

4. THE REFUND PROCESS

If you meet the eligibility criteria above, you must follow this exact process:

  1. Contact Support: Open a ticket via our Contact Us Page or message us directly on WhatsApp at +212632503609.

  2. Provide Proof: Send your Order Number and the Email address used for the purchase.

  3. Review Period: Our technical team will check our server logs to see if there were any issues with your account. This takes approximately 24–48 hours.

  4. Outcome: If approved, the refund will be processed back to your original payment method. Depending on your bank (like PayPal or Stripe), it may take 10–21 business days for the money to appear in your account.

5. CHARGEBACKS AND DISPUTES

We work hard to provide a premium service. If you have an issue, please talk to us first!

  • The Danger of Chargebacks: If you open a dispute or chargeback with your bank without contacting us first, we will permanently ban your IP address and device ID from our servers.

  • Blacklisting: We participate in a global database of “Fraudulent IPTV Users.” Opening a false dispute may make it impossible for you to buy IPTV from other providers in the future.

6. EXTERNAL RESOURCES AND GUIDES

Before asking for a refund, we highly recommend checking these external resources to see if your issue can be fixed:

7. CANCELLING A SUBSCRIPTION

You can cancel your subscription at any time so it does not renew. To cancel, simply log in to your account or contact our Support Team. Once cancelled, you will continue to have access to the service until your current paid period ends.

8. CONTACT US FOR REFUND INQUIRIES

If you are still unsure about our policy or have a specific problem with your order, reach out to us:

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